Return & Refund Policy

Last Updated: [27/7/2025]

We want you to be completely satisfied with your purchase from [labubumoster.store]. If something goes wrong, we’re here to help!

✅ Eligibility for Returns

You may request a return or refund within 7 days of receiving your order if:

You received the wrong item
Your product arrived damaged or defective
The item is significantly different from what was described

To be eligible, the item must be:

Unused and in the same condition you received it
In the original packaging (if applicable)
With proof of purchase (order number, screenshot, etc.)

❌ Items That Cannot Be Returned

We do not accept returns for:

Change of mind or buyer’s remorse
Opened collectible boxes (e.g. mystery box items)
Sale or clearance items
Delays caused by shipping carriers or customs (these are beyond our control)

🔁 How to Request a Return or Refund

Please follow these steps:

Email us at [contact@labubumoster.com] within 7 days of delivery
Include your order number, a clear photo of the item, and a description of the issue
Wait for our approval and return instructions before sending anything back

⛔ Do not send the item back without our confirmation.

💸 Refunds (If Approved)

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the error was on our end.

🚚 Return Shipping

If the issue was our fault (wrong/damaged item), we will cover the return shipping.
In all other cases, the buyer is responsible for return shipping costs.

📦 Lost or Delayed Packages

We are not responsible for delays caused by the shipping carrier, customs clearance, or natural disasters.
However, if your package is marked as lost, please contact us and we’ll investigate it promptly.